Service Level Agreement

This page sets out what AVRYKO LTD commits to for every customer of avryko.com: how codes reach you, how we answer, and what you get when we fall short. These are promises, not averages.

1. Code delivery

• Most products are delivered automatically: the code is placed in your HQ as soon as our supplier releases it, and the order e-mail tells you it is ready.
• Some codes need a manual step at the supplier. While that happens the order shows “Getting your codes” and the page refreshes itself.
• If a paid order has no code after 24 hours, you may cancel it and we return the full amount to your balance the same business day you ask.
• If a supplier cannot fill the order at all, the money returns to your balance automatically.

2. Code quality

• Every code is sold as new and unused, for the platform and region stated on the listing.
• A code that fails for a reason that is not yours is replaced or refunded — reported within 30 days of delivery, decided within two business days of your report.

3. Balance and top-ups

• A card top-up is credited as soon as the payment provider confirms it; a bank transfer is credited once the money reaches us.
• Every balance movement appears on your wallet statement with its date and running total.
• Requests to pay back unused balance are processed within 14 days of confirming who you are.

4. Support

• Support is by e-mail at [email protected] and through the contact form, both answered by people.
• We answer every message within one business day (Monday to Friday, excluding public holidays).
• Code problems are handled first.

5. Availability

We keep the shop running around the clock and plan maintenance for quiet hours. If the site is down while you have a pending order, the commitments above still apply from the moment the order was paid.

6. When we miss a commitment

Write to us quoting the order number. Where we missed a delivery or support commitment, the remedies above (cancellation with a full balance refund, replacement or refund) are yours on request, without a discussion about whose fault it was.