Refund Policy

Digital codes are not like parcels: once a code has been shown to you it could have been used, so we cannot take it back the way a shop takes back a jumper. What we can promise is below, and we stick to it.

A code that does not work

If a code is rejected, already used, for the wrong region or not what the listing described — and you did not cause it — we will either send you a working replacement or give back what you paid. You choose whether the money goes to your balance or back to the card it came from.

• Tell us within 30 days of delivery at [email protected] or through the contact form.
• Include the order number and a screenshot or the exact error message from the platform.
• We may check the code with our supplier first; we reply within two business days with the outcome.

A code you have not revealed yet

Codes in your HQ stay hidden until you press Reveal. If you have not revealed a code, you can ask us to cancel it within 14 days of the order and we return the price to your balance in full. Once revealed, a code that works as described cannot be cancelled.

An order we cannot fill

If a supplier cannot supply an item after you have paid, the amount goes straight back to your balance automatically. Nothing for you to do.

Change of mind

At checkout you ask for immediate delivery and confirm that the 14-day withdrawal right then ends. So a working code that has been delivered and revealed cannot be refunded just because you no longer want it. This does not take away any of your rights when something is faulty.

Getting unused balance back

• Money you topped up but have not spent belongs to you. Ask for it at any time and we pay it back to the card or bank account it came from.
• We process the request within 14 days of confirming it is you. How quickly the bank shows it depends on the bank.
• Balance created by a refund of a purchase is paid back the same way.
• If you close your account, any remaining balance is paid back as part of closing it.

Chargebacks

Please talk to us before disputing a payment with your bank — it is almost always faster. If a top-up is charged back, the same amount is removed from your balance, and the account may be paused while the dispute is open.

AVRYKO LTD, operating avryko.com. Contact: [email protected].